• Official comment

  Miranda Burford

  • November 18, 2021 03:30

  Zendesk Product Manager

  Hi Pedro Reis,

  Thank you for the feedback! 

  Yes, sound notifications within messaging are something that we have on our roadmap within 2022.  We agree that they will be a great addition to enhance the experience.

  - Miranda.

• Pedro Reis

  • November 19, 2021 10:41

  Glad to see that I am not the only one that is "bothered" by the lack of sound notifications. Let be honest, no one is going to wait in from of the messaging window for a message to come in, the person will do something else, and once there is a sound go back to messaging to continue the conversation.

• Miranda Burford

  • February 13, 2023 23:35

  Zendesk Product Manager

  Yes, the plan is to release before the end of the month.  I will post in here as soon as it's available to customers.

  - Miranda.

• Debbie M.

  • January 31, 2022 14:44

  I agree. A sound notification for messaging is a priority for our team to be alerted to returning customers.

   

• Pedro Reis

  • September 14, 2022 13:55

  I don't understand how something like this is not included in the roadmap. Incomprehensible.

   

• Miranda Burford

  • October 20, 2022 23:26

  Zendesk Product Manager

  Hi Shaikh Abdul Rahim,

  This is work-in-progress right now.  I can't give you a release date but it will be released to customers before the end of the year.  Stay tuned!

  - Miranda.

• Robin

  • January 24, 2023 10:28

  Hey,
  Can you please update us here when this is added :) 

• Miranda Burford

  • November 19, 2021 03:14

  Zendesk Product Manager

  Thanks palapas denren.  Your feedback has been noted.

  - Miranda.

• Miranda Burford

  • February 02, 2022 01:24

  Zendesk Product Manager

  Thanks for your feedback Pedro Reis & Debbie M.  I've recorded your requests for future consideration.

  - Miranda. 

• Jee

  • September 14, 2022 13:01

  Hi Miranda & the team at Zendesk, any update on this enhancement for messaging notifications. Its been 7 months since you have last updated on to the other users who are eager for this enhancement. Please do consider this enhancement in the nearest of time. 

• Miranda Burford

  • September 15, 2022 00:12

  Zendesk Product Manager

  Hi Jee,

  Thanks for your post.  Yes, end user sound notifications are on the roadmap and we expect them to be delivered before the end of the year.

  - Miranda.

• Shaikh Abdul Rahim

  • October 20, 2022 18:11

  Hi 

  when in 2022 can we get this feature as the year is almost coming to an end. 

   

  - Shaikh

• Robin

  • December 20, 2022 08:31

  Any update about this yet?

• Shaikh Abdul Rahim

  • December 20, 2022 12:56

  Hi Miranda,

  10 more days before the year 2022 ends. Do we have any update on when we can get this feature?

• Miranda Burford

  • December 20, 2022 23:51

  Zendesk Product Manager

  Hi All,

  The team is working on this right now. :)  Unfortunately, we won't make the end of year date but we are planning to roll this out in January 2023.  Thanks for your ongoing interest!

  - Miranda.

• Kevin Froleiks

  • February 13, 2023 15:57

  It's now mid February 2023, are messaging sounds going to be available this month?

• Miranda Burford

  • February 23, 2023 03:28

  Zendesk Product Manager

  Hi All,

  Good news!  End user sound notifications are now live for all messaging customers!

  > Link to the help documentation

  If you're an existing messaging customer, you'll need to enable sounds within your Web Widget settings (by checking 'Play notification sounds for new messages').

  

  Thanks,

  - Miranda.

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