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dynamic content in Flow Builder

Completed


Posted Nov 17, 2021

Feature Request Summary

Use of dynamic content to manually translate Flow Builder messages

 

Use case

Often the automatic translation of Flow Builder is not able to translate the entire phrase correctly.

Using dynamic content I would be able to manage translations.

 

Business impact

The CX could be improved using the right phrase in the right context :)

 

 


38

36

36 comments

Hello,
Any update on introducing dynamic content in the flow builder?

3


1902256933404 Sorry, my bad

0


5935813700634

It isn't deleted, it's now highlighted at the top of the comments list.

1


Interestingly that 1263082112129 deleted his January 15 comment 'The ability to manage and customise bot translations is indeed still a top priority for H1. We are now actively commencing discovery, so I expect to be able to share further updates later this quarter' 🧐

0


1900815494724,
I see you mention this has an ETA of H1 2024. Can we expect this for Q1 or rather Q2? 

If you are also looking for BETA testers and/or interviews to gather more use cases and feedback, I would love to help.

0


1263082112129 Happy to hear this feature is a top priority 

0


Hi all, thank you for this recent feedback and your patience. The ability to manage and customise bot translations is indeed still a top priority for H1. We are now actively commencing discovery, so I expect to be able to share further updates later this quarter.

1


1900815494724

Is this feature still on track for 2024 H1? 
We are currently expanding the languages supported by our platform and will need to support those languages properly on the bot by being able to either use the dynamic content in the flow builder and be able to create intents in different languages. 

1


Hi Lisa,

I hope this can be realized soon, it is surprising to see this idea has been brought up to Zendesk since 2021 and it is still in development.

Especially when our company provides a language learning product, this is affecting our image greatly, please help to make dynamic content available in the flow builder as soon as possible!

4


A comment to support the idea

1


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