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New and Open tickets over time

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Aaron Opatz-AbuAyed

Posted Nov 17, 2021

Zendesk Support has a default dashboard which shows the current number of Open and New tickets for my groups.  I have been trying to find a way to show this value over time so I can monitor the overall workload on my teams during the day.  Does anyone know how you can report on this value over time?

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    ZZ Graeme Carmichael

    Community Moderator

    Aaron

    The closest solution is to use an Explore query to monitor the busiest times of the day.

    Check out this example. 

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