Android - MaterialComponents.DayNight

Hi Eric,

Here's the current one:

com.zendesk:chat:3.1.0

com.zendesk:messaging:5.1.0

I've also had a look at the latest version as per your latest recommendation:

com.zendesk:chat:3.3.2

com.zendesk:messaging:5.2.2

But haven't found anything conclusive looking at either the layouts, the styles, the colours in these libraries.

Thanks.

So yes I'm using the default Zendesk Theme but it's not inheriting the correct theme for Day/Night change (to make use of a more dynamic theming)

The theme should be extending:

Theme.MaterialComponents.DayNight

instead of

Theme.MaterialComponents.Light

As a result, you can see in the screenshots below, switching from Day/Night (look at the status bard), the chat stays white.

In any case that's fine, I can override the theme to be correct but then some views aren't giving the expected output as colors are "hardcoded". For example `zui_view_typing_indicator_content`. Here's the day/night version:

So in a way, I'm wondering if there are any plans to fix these in a soon version, or if I basically have to override all the views to handle correctly the colors (don't really want to go that way as it'll increase the next upgrade to great lengths to double-check every color again).

Thanks :)

Hi Eric Nelson, I'm having issues with this too, the ZendeskSdkTheme should extend Theme.MaterialComponents.DayNight, and not Theme.MaterialComponents.Light

Also, when trying to inherit from ZendeskSdkTheme.Dark, the resource is not there, unless I include

implementation 'com.zendesk:support:5.0.5' dependency. 

I was trying to migrate from v1 SDK, and the dependencies I have are

implementation 'com.zendesk:chat:3.3.3'
implementation 'com.zendesk:messaging:5.2.3'

Is adding the dependency the correct step, or am I missing something?

Thanks!

We're also having issues with dark theming not taking effect for things like backgrounds. This is all made even more frustrating by the fact that Material 3 is now a thing, so we have to keep a MaterialComponents theme around for Zendesk. Proper Material 3 support would be fantastic, but a working Material 2 dark theme is needed in the mean time. Can you give us any updates or further help, Eric Nelson?

Hi Greg Katechis,

Thanks for your update. Although this won't solve the initial problem.

The solution you're giving will force the whole app to go into dark/night mode, thus making us handling day/night manually rather than using the automatic feature from the Android platform itself.

Furthermore, as mentionned above, the base Theme (ZendeskSdkTheme) used by the Livechat widget is not the correct one.

The theme should be extending:

Theme.MaterialComponents.DayNight

instead of

Theme.MaterialComponents.Light

So because of the above, even in Night Mode, the Livechat still has "Light/Day" colors.

As explained above, a change in the SDK needs to happen for us to benefit from the Android platform features, instead of handling things manually.

If there's any updates or ETA on this, it would be great :).

Thanks a lot.

Hi Greg Katechis, hope you're going well! 
Did you get around to talking with the SDK engineers? Have they got anything to say? :) 

Thanks for your help! 

Hello everyone,

Experiencing the same problem here, I hope the team did fix the issue, and for future reference please update the documentation on how to customize the look on android because it is not clear .

Here is an image explaining what I mean about the style that I want to change, same on dark mode.

Thanks

Apologies for the late response here. The response that we had from our dev team was that we do not support this customization and they published this update in our docs to relay that. I know that this may be a frustrating response and the best step that I can recommend would be to post feedback in our feedback forum so that without enough community support, the correct team can handle responses.

I'm going to close this topic for comments at this time and refer anyone checking this to the feedback forum.