Explore report showing group name as NULL/blank

Answered

8 Comments

  • Tim Howe

    I have the exact same problem, never had it before, but I now do and its breaking all my reports as they are not accurate. I need a resolution ASAP.

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  • Dave Dyson
    Zendesk Community Manager

    Tim Howe I see you have a ticket with our support team, sorry to see you're still experiencing this issue.

    Ana Paula Gamarra Sanches I've created a ticket for you as well and I'll alert our support team.

    Thanks for your patience, both of you.

    1
  • Shehryar Khaliq

    same issue with me data is missing in the reports blank/null values.

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  • Ana Paula Gamarra Sanches

    Thanks for your attention Dave Dyson!
    As Tim Howe mentioned, this issue has a huge impact on reports and I'm looking foward to a solution asap.

    0
  • Ruddy DEROSIERS

    Hi,

    Like everyone, same problem here. Tickets recently updated (new tickets or very old tickets) have "lost" their group.

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  • Dave Dyson
    Zendesk Community Manager
    Hi Ruddy, just checking in – the issue described above should be cleared up. Are you still experiencing this problem?
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  • Ruddy DEROSIERS

    Hi Dave Dyson, sorry for my late answer, but it's ok for us.

    Thanks a lot

    Ruddy

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  • Dave Dyson
    Zendesk Community Manager
    No worries, Ruddy - glad to hear it's working again for you!
    0

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