Custom field data in Live Data dashboard in Explore
It would be great to have the ability to modify what displays in the Live Data dashboard in Explore. Specifically in the Support widget, we have some custom fields where we'd love to be able to see some figures display in this dashboard. Thanks!
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Official comment
Hi Aileen,
Live Custom fields is something that we are working towards on our long term roadmap. We need to make some adjustments to our infrastructure in the coming year in order to achieve this feature on our Live Dashboards.
What types of custom fields do ye folks use and what would you like to measure against it ?
Regards
John Costello
Explore Product
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Hey John! A custom field we'd love to add to the widget would be something like 'trending topics'. For example, if there's a widespread bug or outage in our product and a lot of customers report it to us via the help center, the Live Data dashboard would be able to flag this immediately and alert us.
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Hi John
We have a custom ticket category set-up, which is defined by the agent when solving the ticket.
I would love to be able to see the count of each selected category for that day, rather than waiting to view on Explore queries the next day.
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Hi, any updates about this subjet?
One of my clientes wants a custom fiel in the live data dashboard in Explore.
Thanks
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