Assignee automatically switches occasionally. (Bug)

Answered

4 Comments

  • Sarah Darmawan
    Zendesk Product Manager

    Hi Daniel - 

    Thanks for sharing with us!

    Please do reach out to our Advocates so this can get escalated to the right teams to look into this issue for you.

    0
  • Cheeny Aban
    Zendesk Customer Care
    Hi Daniel, 

    It could be a trigger that fired on the ticket. You can view all the events by pressing the hour-like button at the far right of the ticket. 

    I hope that helps
    0
  • Daniel Sitze

    In reply to Cheeny Aban

    No, I have checked the events and nothing is indicated that it caused a switch of assignee, I have checked the events each time just in case and nothing shows. It acts as if the assignee was populated incorrectly when the ticket was loaded but not actually switching just changing the selection. I have since heard from a few of my peers who have experienced the same issue Since I brought it up with them so its not an isolated incident.

    0
  • Cheeny Aban
    Zendesk Customer Care
    Hi Daniel, 

    If so, we suggest that you reach out to our Customer Support so we can take a closer look into your account the soonest
    0

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