Call back feature in live chat
AnsweredHello
I think it would be great if customers could contact us via live chat, and then be given the option to request a call back. Doing this would open up a schedule tool for them to select the next available date and time - then book in a 10 minute slot.
Agents could then see this calendar and either manually (or auto-magically) reserve time to make the calls.
Thanks
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Official comment
Hi Laura,
Thanks for sharing your feedback. Have you tried using the callback feature on the Web Widget already for Zendesk Talk? You can learn more about that feature here:
Configuring Zendesk Talk settings for Web Widget Classic
Currently, we have no immediate plans to offer a call scheduling feature while on an ongoing chat.Thanks,
Ramin
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Hello - I was sure I saw this option while in the Zendesk Demo. Please can you tell me if there is an update for: Callback request or Schedule a Callback in the Live Chat widget. Or a different way of doing something like this in Zendesk?
Thank you,
Sarah
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Hey Sarah,
I believe this is the article you're looking for to set this up: Configuring Zendesk Talk settings for Web Widget (Classic)
I hope this helps!
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The links provided are for the web widget, is there anything similar for messaging since it is the newer chat option?
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Hey Chris,
It looks like this isn't available in Messaging at this time. According to this feedback post, Adding Talk to messaging, this is something that our product managers are digging into so stay tuned!
Let me know if you have any other questions!
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