how does the Interactions bar work?

2 Comments

  • Sini Juntunen

    We are also interested to hear what is the logic behind this feature. For some end-users the bar shows nothing, and for some end-users it shows only 1 or 2 tickets. All those end-users have more than five tickets, and I would assume all five would show in the Interactions bar?

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  • Joyce
    Zendesk Customer Care
    Hey Sini!
     
    The interaction bar/ history shows the list of recent tickets submitted by the requester but archived tickets are excluded. Archived tickets are tickets that have been marked as Closed for 120 days. Check the following articles to know more: 
     
    Hope this helps!
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