Update ticket fields "updater" and "latest requester update" for messaging conversations

3 Comments

  • Nikita Kadri

    I agree to the above. The "Latest updater type (Agent/End user)" does not indicate accurately who updated the ticket. Even a New ticket untouched by Agent shows 'Agent' as the Updater. Ticket was created by a End User

    2
  • Vinicius Henrique da Silva

    Same here.

    Zendesk should work on this.

    1
  • Sandra Mendoza

    Same here, this is very helpful for agent management

    1

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