Changing one field value from a series of field values into a drop down.

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3 Comments

  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi Jack, I think you're looking for the double colon ::

    Like this:

    • Computer::Windows
    • Computer::Mac

    But I haven't used that on the customer side. I would test that out! Also, if you're looking for good reporting, sometimes the multi-layered fields are harder to get good data from because you have to include all the 2nd layers to get a full view of their related 1st layer -hopefully that makes sense.

    So I would suggest possibly using conditional fields on the customer facing form where if field 1 is set to value X, then surface field 2.

    Hope this helpls!

     

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  • Jack

    Thank you Heather. 

    Do you happen to know how I can add further choices? 

    I would ideally like a customer to be able to click on for example 'Cancel Order' and then be presented with 5 choices, but I only seem to be able to add one after the :: 

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  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi Jack,

    Each of the 5 choices would be its own entry in the field when you're setting it up. You'll l likely need to refresh your browser(s) to see the change on Guide.

    • Cancel Order::Haven't received my order
    • Cancel Order::Duplicate order
    • Cancel Order::Changed my mind

    If you're still having an issue, post some screenshots if you don't mind so we can see what's going on?

    Sincerely,

    Heather

     

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