In our workflow, all articles must be reviewed by another set of eyes before they are published. During the review process, it's typical for the reviewer to make small changes to the article. But making any change to an article in review drops it out of review status. This makes it difficult for the original author to track the status of their articles and know which are actually ready to publish and which are still in progress.
Right now, our content development process is small enough, we can manually track reviews using spreadsheets outside Zendesk (hello 1998). As I look to scaling this process in 2022, we have problems with this workflow. This simply won't scale to a higher content production output.
The review process workflow is only half solved.
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