Web Widget (Classic) does not work
We have an app on zendesk that renders the web widget with the following code
<script id="ze-snippet" src=`https://static.zdassets.com/ekr/snippet.js?key=${ourKey}`></script>
This used to work but is not failing on all 200 instances that we have the app installed on.
We have tried reverting our help center theme back to the default theme but that is not the issue. We are able to render the web widget fine on other websites. But within the context of an app installed on a zendesk website the widget does not load. (i.e. https://indigovstaging.zendesk.com)
How should we proceed to debug this? We h
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Hi Ryan! In a situation like this, I would recommend reaching out directly to our Advocacy team, as they will be able to quickly work with you to get to the root of this problem. There is quite a bit of back and forth that we would need to go through in order to narrow this issue down and a public forum doesn't lend itself to those questions.
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