Explore Dashboard Sharing


  • Official comment
    Walter Bellante
    Zendesk Product Manager

    Hello Reshma Patel,
    thanks for sharing your feedback about dashboard sharing.

    Here are some recommendations regarding your requests:

    - Share dashboards with all groups: rather than selecting the individual groups, you can make the dashboard shareable through a link. The link can then be shared through other communication channels like emails and instant messaging services. You can learn more about it here.

    - Disable email notification when sharing: this feature is available in the new dashboard builder. You can learn more about it here.

    - Customize email when sharing: this is not possible at the moment. Can you please share what additional context you would like to add to the email when the dashboard is shared?

    - Share a dashboard based on the role: dashboard restrictions allow to dynamically adapt the data based on the viewer. You can learn more about it here


  • Amber Barnes

    Yes to ALL OF THIS. 

  • Kincy Clark

    What Amber said ^^^


  • John Costello
    Zendesk Product Manager

    Hi Reshma Patel, Amber and Kincy, 

    This is fantastic feedback, thank you so much for your input. It's great timing also - we are currently rebuilding our Dashboard Builder in Explore and we will be going into Open Beta next year. Our sharing feature is something we will be reviewing and I will make sure this feedback is included in our thinking next year before we GA. 

    If there was anything else you wished us to review in Dashboard sharing we would love to hear more.

    Best Regards


  • Emily

    Thank you for creating this request Reshma! I just created multiple dashboards for our client account teams and now I have to spam everyone in the company just so they have access to it. It's incredibly inconvenient to do this, as I want everyone to have access to it if they want to see it, but I don't want to blast them all with a separate email for each of the 15 new dashboards I created. 

  • Afton Rupert

    +1 - this is becoming a very large pain point for our organization and we'd love to see a resolution prioritized in 2024. Thanks!


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