AnswerBot confusion leading to dissatisfaction

2 Comments

  • Conny Svanberg

    Agree on that. The options are probably not clear to the customer.

    1
  • Jeremy Watkin

    As I think about this more, I would love the option to reword these buttons to say "Keep my ticket open" or "Close my request." So they look more like clear opposites of one another.

    0

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