Separate "Maximum queue size" per phone line

Answered

1 Comments

  • Official comment
    Joey Barrett
    Zendesk Product Manager

    Hi Tobias,

    Thanks for the feedback.

    We understand your frustration in not being able to separate the max queue size by phone number. One partial work around would be to have your busiest line set as a priority, also ensure that staffing on that line is adequate for the forecasted traffic to that number. 

    We will add your request to our product backlog for future consideration. 

    Thanks,

    Joey

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