"Zendesk Products" admin menu icons are not helpfulPlanned
The different icons associated with various Zendesk products in the "Zendesk Products" dropdown menu are not helpful or intuitive. All of the designs are two shapes at different scales and rotations. Why is the icon for Talk two half circles, but Chat is two pizza slices facing each other? Users shouldn't have to think about what these icons mean. The icons should be easy to interpret, otherwise they shouldn't exist.
Hi Aaron, thanks for the feedback. We agree and are working on making our product/capability names and icons more clear and intuitive, both in the Product Tray you note here, and throughout our product family. We hope to address this in the first half of 2022.
Thanks for the feedback on this, Aaron. I've shared it with the teams that manage both branding and the "product tray" (that's what we call that dropdown list). I do know some work on the branding of our products is planned for this year, so it shouldn't continue to be an issue for too long.
Can we expect a product tray rebranding anytime soon? The icons are still frustratingly bad.
We hear you!
I know we haven't hit the timeline mentioned in the comment above, but this is still something we plan to address. We'll share a timeline update as soon as we can.
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