Hi there,
Is it possible for clients to upload video files to Chats (SDK for iOS and Android)? How can we set up receiving video files from clients in our Chats? What formats are allowed? Are there any restrictions for video files?
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Posted Dec 10, 2021
Hi there,
Is it possible for clients to upload video files to Chats (SDK for iOS and Android)? How can we set up receiving video files from clients in our Chats? What formats are allowed? Are there any restrictions for video files?
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4 comments
Toffee Lugar
Thank you for contacting Zendesk. Let me assist you with your concern regarding uploading video files using SDK.
We do have a documentation discussing this topic, kindly check this link for reference: https://support.zendesk.com/hc/en-us/articles/4408828723738-Sending-files-in-a-chat
As of the moment, these are the acceptable file types that you can send on Chat via SDK.
PDF (.pdf)
PNG (.png)
JPEG (.jpeg)
GIF (.gif)
Text (.txt)
Please let me know if you have additional questions. I'm more than willing to assist you further. Take care and stay safe always. 😊️
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Oksana
Hi Toffee! Thanks for your reply. Are you planning to add a video format in the future? And what can you advise at this moment? Because now we need some kind of solution to receive video files from clients using SDK.
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Toffee Lugar
We're always aiming to improve this in the future. Though I can't provide additional information as to when this will happen,I would like to encourage you to create a new post in the General Product Feedback topic [https://support.zendesk.com/hc/en-us/community/topics/200132066-General-Product-Feedback-] in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/community/posts/4408860677402-Product-feedback-guidelines-how-to-write-a-good-feedback-post].
We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
I'm just here if you have further questions. Happy Holidays Oksana! 😊️
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Toffee Lugar
Happy New Year! Hope this email finds you well. I haven’t heard back from you, I’m going to go ahead and tentatively mark this ticket to Solved by the time being.
Should you have any more questions or still need help, please feel free to reply or initiate a new interaction with us.
Take care and stay safe.
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