Individual Leaving Chat Session Clears Your Text Box

2 Comments

  • Steven Granner

    I agree with Matt! 

    When a customer ends a chat or disconnects mistakenly during a conversation, it is likely that our agents will follow up with them via email. Having the ability to use what the agent has written in the chat composition field in an email composition field after the customer leaves would make it easy to follow up via email. 

    0
  • Linsey Schreck

    Even if I can't add to the message I was typing, I just want to be able to copy and paste what I had into email so that way I don't have to start from scratch!

    0

Please sign in to leave a comment.

Powered by Zendesk