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Slack Integration for Zendesk Chat
Posted Dec 12, 2021
Agents could much more quickly and fluidly respond to users through Slack instead of the Zendesk Chat web interface. Many other chat tools work this way, and I would hope Zendesk would as well.
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3 comments
Sean Bourke
Hi Evan Kesten,
Thanks for your feedback.
Just to ensure I understand, is the suggestion that an incoming Zendesk Chat message would interface into Slack and enable responses (similar to how side conversations works today); or, a different way of interacting with customers through Slack?
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Tom Bradley
Another vote for this request.
Ideally the workflow would go
This is how many other services work with chat integrations - this would be extremely helpful as it doesn't rely on individuals having a webpage open all the time.
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Lorena Smienk
Is this already possible? We want to switch to Zendesk but the lack of this integration is making answering chat messages much more complicated than it needs to be.
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