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Zendesk Chat queue limit.

Answered


Posted Dec 13, 2021

Hi All, 

Over recent weeks we have seen the number of customers waiting to chat with us increase week on week. 

There are articles that state that the queue size limit is hard coded to a maximum of 30 and that this limit can not be changed. We are seeing daily averages of 40+ people waiting to chat with us

Does anyone know anyway of setting a limit to the number people waiting in the queue? 

Thank you inadvance for any support. 


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Hi Jack, please see Ramin's answer here: Chat Queue Limit

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