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Phone volume low

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Scott Mossman

Posted Dec 13, 2021

When I answer a phone call in zendesk, my microphone volume is very low for the person on the other end and they are not able to hear me very well. This has been happing to my colleagues as well. 

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4 comments

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    Official

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    Joey Barrett

    Zendesk Product Manager

    Hi Scott, 

    This typically happens when the hardware mic on your laptop / headset is set low. To change the input volume on a headset / mic see below:

    Microphone Settings (Mac/Apple)

    1. Click on your Apple menu in the top-left corner and select System Preferences.
    2. Double-click the Sound icon.
    3. Click on the Input tab to see your microphone list.
    4. Click on the microphone you want to use. ...
    5. Adjust Input volume by moving the slider to the right.

    Microphone Settings (windows machines)

    Select Start > Settings > System > Sound.

      1. In Input, select a microphone to see its properties.

      2. In Input volume, make sure the blue bar adjusts as you speak into the microphone. 

      3. If it doesn't, go to 'Test your microphone' and 'Start test'. This will help you troubleshoot any issues with your microphone. 

     

    Thanks,    

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    Rina

    I have the same issue. I'm using a Plantronics headset (I believe Blackwire C3220 USB connection) and have followed the test you mention above. I have the volume set to 100 percent and it still only hits 24 percent.

    Is there anything that can be done?

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    Clinton Wilkinson

    I would like to add to this comment. Not only is the volume too low on the Mic and Headset using Zendesk for incoming calls. Performing an outgoing call forces me to change my volume from 100% to 40% since the outgoing calls have a much louder volume level. I don't understand how these were not configured to match or found in QA testing. It sure appears whomever configured the incoming and outgoing call volume did not set the levels the same. 

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    Shawna James

    Community Product Feedback Specialist

    Hey Clinton, thank you for taking the time to provide us with your feedback here. This has been logged for our PM team to review. For others who may be interested in this feature request, please add you support by upvoting this post and/or adding your use case to the the comments below. Thank you again! 

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