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How can i use email channel to create new ticket and fill the mandatory ticket field by email?
Answered
Posted Dec 14, 2021
Can we use any tags/ key words to auto fill the ticket field of the ticket form when we using email channel?
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3 comments
Dave Dyson
It's possible to do this via Triggers, with some limitations:
If you're just getting started with building your own triggers, here are some useful resources: Trigger Resources
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Bell Chen
Does it mean we cannot auto fill the text ticket field by email channel?
i remember that we can fill it by some symbols, such as #
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Dave Dyson
That's the Mail API – agents can use it to update certain ticket fields, but it's not available to end-users, and Text fields are not an option there either: Using the Mail API to update ticket properties from your inbox
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