Need assistance creating KM reports
I need to build the following reports:
1) A list of agent & their articles that have not been verified
2) A list of agents who have not created/published any articles for each month in the last year
3) A list of agents who have not created/published any content to the Knowledge base during a period of time.
Can anyone let me know what parameters to use to do this?
-
Hi Mary Paez,
Have you tried the Guide Team publishing dashboard in Explore? The bottom table on the dashboard gives you insights about your agents and created articles, and you can sort and organise information in the table so you can find answers to your questions above.
Cheers!
Please sign in to leave a comment.
1 Comments