English (US)

Digital Line & Authenticated Users

Answered
Alan Canode
  • Edited

It would be very helpful if, when a user initiated a digital line call while logged into our help center, that user's account were set as the ticket requester. Today, the call lists the requester as an unknown caller, and the agent has to manually update the requester based on info gathered in the call.

1 Comments

  • Official comment
    Joey Barrett
    • Edited
    Zendesk Product Manager

    Hi Alan, 

    Thanks for taking the time to reach out to us! This is something we are currently looking into, while there is no timeline just yet for release, we will communicate widely when we do implement it. 

    Thanks,

Please sign in to leave a comment.

Didn't find what you were looking for?

New post
Powered by Zendesk