Additional Metrics/Attributes for Knowledge Capture Dataset

2 Comments

  • Orsolya Forster
    Zendesk Product Manager

    Hello Syd,

    Thanks for the detailed feedback. Let me ask a few questions to clarify if I understand your ask;

    1. Internal/ external facing articles: there are various user segments which can view articles, when you write internal, is there a specific segment or all internal user groups are included?

    2. Current author of article: Is this request related to the KC app dataset or the KB dataset? Both include the author name attribute.

    3. Exclude archived articles: Similarly to the previous question, is this request related to the KC app dataset or the KB dataset? 

    Appreciate your contribution, and looking forward to reading your response.

     

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  • Syd

    1. Internal/ external facing articles: We use user segments. Not for all internal articles (it varies) - so we need to be able to see internal/externally published articles in Explore

    2. Current author of article: We submitted a ticket to Zendesk and KCapp dataset only shows Original author that made the article using the KCapp - which does not help for articles that were made without KCapp or KCapp articles where author changed

    3. Exclude archived articles: KCapp dataset. The KB dataset has all this information but it is not available in the KCapp dataset.

     

    We need the ability to see linkage history (KCapp dataset) on currently published (KB dataset) internal (KB dataset) articles

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