Feature Request Summary:
I would like to be able to measure/report on the number of times a call is put on hold over the course of a contact (aka make it a measurable attribute/metric)
The recording in the ticket doesn't indicate holds (that I have really appreciated in other software), and there is no way currently to add it to Explore reporting.
Business impact of limitation or missing feature:
Knowing the total/avg time of hold is great but if we're putting someone on hold 10 times in a call, I want to know that too!
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