Setting Field to Read-only after ticket Creation?

2 Comments

  • Cheeny Aban
    Zendesk Customer Care
    Hi Ronald

    There is no native way to lock the ticket fields but you can create a trigger to force update ticket fields once a ticket is created or use API to achieve the same
    0
  • Ronald McClung

    My thoughts were to create a Next App that they can pull in the data when needed (add and update) but leave the fields read only.  Working with ZAT and Next.js but running into issues.  What is the best resource for starting a Next app in ZAT

    0

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