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ZenDesk chat integration

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Posted Dec 18, 2021

I am looking at integrating zendesk chat with a web application. The end user is already logged in to the web application so I don't want them to have to enter their details into the chat window. Is there a way to do this with the Zendesk chat widget? Or has anyone does something like this?

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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hello,
     
    Visitor info can be set within the chat widget by authenticating the users via JWT.  After authenticating, the visitor info will display as read-only in the widget instead of the form fields requesting the user enter the info manually.
     
    Best,

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