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Zendesk Feedback/Announcements should not from a Support email address

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The Original DKNY

Posted Dec 23, 2021

Hello Zendesk! 

 

Why is Zendesk sending product feedback and other non-support interaction emails to Us (Zendesk Customers) from an email address that will nearly 100% of the time be caught by email filters used by support agents to sort or archive their ticket emails?

Support <noreply@support.zendesk.com> should really only be used, I don't know.... for support cases?  please consider changing the friendly email name or maybe even the hostname to things like FeedBack or Community so import emails don't get lost in the email flood.  

 

Thanks! this has been a major pain in the <SELF CENSORED> for 5+ years.....  

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