Side conversations marked as done child ticket set as solved



  • DJ Buenavista Jr.
    Zendesk Customer Care
    Hi Gerardo,
    Thank you for your feedback. Unfortunately, at the moment we don't have any triggers available for that kind of feature for the side conversations. 
    We don't have an expected timeframe for this at the moment but we will take note of this feedback from you.
    Thank you and have a wonderful day ahead!
    Kind regards,
  • Adelante (EMEA reseller)

    Hi Gerardo, you can achieve this by using to build an API scenario. LMK if you think that's a good option for you, and I'll send some video guidance here :)



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