Obtener reportes masivos de comentarios de satisfaccion de los chats

Hi Sebastian,

Thanks for your question. The best way to report and analyse the CSAT comments is to export the chats from the History page to a CSV file and look at the 'rating_comment' column. 

To learn more about how to export chats, you can read this article: https://support.zendesk.com/hc/en-us/articles/4408893866778-Reviewing-and-exporting-past-chats-in-History#:~:text=Click%20the%20Actions%20dropdown%20menu%2C%20and%20select%20Export%20chat%20details,agents%20in%20the%20same%20account. 

If you are comfortable with code, you can also build a report using our APIs: https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/#search-chats 

-Ramin