We have ~600 articles in our Help Center and we want to one day leverage federated search. We're supporting a product so many terms are similar which is making it more difficult to find content best suited for the situation at hand with keyword search.
Suggestion: Differentiate suggested search results by visibility setting: public vs. internal and differentiate external articles pulled in via federated search. Highlighting could be done with shading, colour-coded section/category titles, etc.
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