Emoji for customers



  • Diogo Maciel
    Zendesk Customer Care
    Hi Manish! I am Diogo from Zendesk Support. About the emoji button on the Chat widget or option for the end-users to add emojis, I'm afraid there isn't currently a way to add an emoji option/toolbar in the web widget. We do have feedback posts where you can upvote and leave a comment with your use-case https://support.zendesk.com/hc/en-us/community/posts/4409222695578-Emoji-s-for-End-Users, our Product Managers are constantly checking feature requests from our customers to be considered in our future updates.  I wish I had another helpful answer for you but this is the way things are right now. Thank you!

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