Suggestion on Guide Admin permissions


  • Gab Guinto
    Zendesk Customer Care

    Hi Mary,

    We're afraid that these functions are really only accessible to users with the Guide Admin role. At this time, there's no option to customize Guide roles that's gives you granular control on what specific features a role/user should have access to. We're sorry about this limitation, Mary.

  • Ryan Boyer

    I agree with this post, Mary Paez. We too in our instance need the ability to have more granular permissions for what's now considered "Guide Admin" permissions. Having agents have the ability to archive the article but not restore the article is not ideal. Agents with the ability to archive articles should have the ability to unarchive and restore them.

  • Kasper Sørensen
    Zendesk Product Manager

    Thank you for the great feedback. We are aware of the need to have more customizable permissions in Guide. We could see this happening either by something like roles applied to the user, or by something like Management Permissions or User Segments that are applied on the individual elements/objects.

    Unfortunately we are currently focusing elsewhere, but appreciate this feedback and also want to invite anyone to share more ideas and thoughts on how this should best be solved.


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