Macro to Create Ticket and Post new Comment - Comment Author


  • Jason Littrell

    Hi Dean Kongslie,

    In the create ticket payload, you can add an 'author_id' property to the 'comment' object (check out the Ticket Comments documentation for more info). The '' placeholder should work for the 'author_id' value, assuming the webhook trigger runs when the agent applies the macro and submits the ticket. Here's a sample payload:

    "ticket": {
    "comment": {
    "body": "Something something",
    "author_id": {{}}

    Note: per the Author id documentation, the updater of the ticket will still be the authenticated user, so it could have an impact on business rules and views.

  • Dean Kongslie

    Thank you this is very helpful.


Please sign in to leave a comment.

Powered by Zendesk