Full circle: Improve your customer experience night and day with schedules


  • Tim G

    Love this article - lots of great tips, thank you!

    Out of interest, is there a way to set Holidays at the hour-level instead of the day-level? e.g. if there is a US holiday on a Thursday, that effectively means that it's only a holiday on Thursday between 9am and 2pm local time in US, since the Australia team comes in at 2pm US time, and the UK team covers up to 9am.

    It'd be great to be able to set holidays for the year in advance, but currently I can only do it a week in advance because I have to manually alter the business hours-schedule, instead of adding a holiday (which forces a holiday from 12am to 11.59pm in that timezone).

    I'd love to hear if there's a plan to add that feature, or another sneaky way around that issue please! 😀

  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Fantastic article thank you! I have most of this set up, but haven't tried the heat map report. Will do that!

  • John Jolly

    Love this article - heaps of extraordinary tips, much obliged!

    Out of interest, is there a method for setting Holidays at the hour-level rather than the day-level? for example assuming there is a US occasion on a Thursday, that successfully implies that it's just an occasion on Thursday somewhere in the range of 9am and 2pm neighborhood time in US, since the Australia group comes in at 2pm US time, and the UK group conceals to 9am.

    It'd be incredible to have the option to set occasions for the year ahead of time, yet presently I can do it seven days ahead of time since I need to physically modify the business hours-plan, rather than adding an occasion (which powers an occasion from 12am to 11.59pm in that timezone).

    I'd very much want to hear assuming there's an arrangement to add that element, or one more slippery strategy for getting around that issue please! 😀


Please sign in to leave a comment.

Powered by Zendesk