• Official comment

  Joey Barrett

  • January 12, 2022 10:17

  Zendesk Product Manager

  Hi Huib,

  It is only currently possible to call another agent when there is an active call in progress. Can you expand on the use case for this feature? What solution do you use now to overcome this?

  We will add this to our backlog for consideration in the future. 

  Thanks,

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