Internal calling Zendesk

Answered

1 Comments

  • Official comment
    Joey Barrett
    Zendesk Product Manager

    Hi Huib,

    It is only currently possible to call another agent when there is an active call in progress. Can you expand on the use case for this feature? What solution do you use now to overcome this?

    We will add this to our backlog for consideration in the future. 

    Thanks,

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