Steps cannot be copied and pasted when the instance changes.

5 Comments

  • Lisa Tam
    Zendesk Product Manager

    Hey Masako,

    Thanks for the feedback. I can imagine having to manually replicate the flow in another instance would be very time consuming especially if you have a large flow. To help me understand this problem better, can you please share the use case on what you're trying to achieve with the copy of the flow in the sandbox environment? 

    0
  • Masako K

    Lisa Tam

    Thanks for noticing my comment.

    It's a simple story.
    I want to take a single branded flow that I created in the sandbox and paste everything directly into production.
    Currently, I can't paste between the sandbox and production (although I can copy).

    The size of the flow is large and complex.

    0
  • Lisa Tam
    Zendesk Product Manager

    Hey Masako, 

    Thanks for sharing this insight around how you manage the bots build lifecycle between the different environments. I will log this feedback for us to take into consideration in future.

    We do have some plans to improve the bot build-test lifecycle within an instance by introducing an interactive previewer where you can test the bot from the lens of an end-user. So if a change is made on the production instance, admins can test the bot first prior to publishing. Could this help you with your use case around updating and testing the bot?

    0
  • Masako K

    Lisa Tam

    A interactive viewer might be a good idea.

    What we would like, however, is for flows to be able to be copied and pasted bidirectionally between the sandbox and production.
    Or, it would be nice if the flows modified in the sandbox could be automatically reflected in any production flow (I firmly refuse to automatically publish production flows).

    1
  • William Grote

    I have the same request, it would be nice to build out and test your flows in the sandbox, ESPECIALLY since its so hard to make changes after they are published, and then to be able to copy the latest working version from the sandbox into production, rather than rebuild the entire thing

    1

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