Feature request: route incoming calls for open tickets to the assigned agent



  • Official comment
    Joey Barrett
    Zendesk Product Manager

    Hi Adrian,

    Thanks for reaching out!

    This is not something we are considering right now. 

    We have added this to our backlog for consideration in a future release. 


  • Adrian Bishop

    For me, this should be a fundamental feature for a modern telephony system, prior to considering Zendesk, other vendors offered such functionality.

    I hope Zendesk is investing in Talk enhancements for the future, this is needed. 


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