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see Following view in iOS

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Joshua Newell

Posted Jan 14, 2022

Most of our agents use the iPhone app on the road and require to see tickets that they are following but no longer assigned. 

There is no current work around for the iphone app (looking for marketplace app support but no provisions for that in the app). 

This request to have follower as a view should fix the issue, however as with much of these requests there is no update on weather they have been pushed down the list during other developments. This request has been made for years and I understand it takes time but then to be teased with it being planned but still no eta 1 year later, I loose hope in this feedback system. 

https://support.zendesk.com/hc/en-us/community/posts/4409217546906-Use-Followers-as-VIEW-parameter-conditions

 

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    Joshua Newell

    Does your iOS app have custom URL schemes to launch your app and search for keyword?

    With that I could create a internal webpage to use the API to list following ticket ID's and show the link for them to click to auto search in the iOS app. 

    Not elegant by any means but if the feature already exists I have a work around until this request is actioned.

    https://developer.apple.com/documentation/xcode/defining-a-custom-url-scheme-for-your-app

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    Will Poon

    Zendesk Product Manager

    Hi Joshua, 

    Many thanks for your post. We've added this to our backlog for future consideration. 

    For the time being, there is a workaround that could allow you to view the tickets you are following on the iOS app. To do this, you need to: 

    1. Open a ticket where you have left a comment. 
    2. Tap on your avatar to open your profile. This will show you a summary of tickets you are assigned, have requested, you are cc'd on and following.
    3. Tap on following.
    4. This will display the list of tickets that you are following. 

    I know it's not elegant and we will strive to improve it going forward. 

    Also, in relation to Marketplace integration, this is something we will be bringing into discovery and technical feasibility in 2022. We want to work out how we can enable our customers to launch custom apps from our mobile apps. 

    One last note, we're currently reimagining our mobile app experience and have an exciting new UI we will be launching in the near future. If you'd like to learn more or sign up to our EAP, please check out this link. 

    Thanks,

    Will 

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