• mohamad

  • January 18, 2022 22:12
  • Edited

  I ran a curl command on one of our URL, and I got 403 code.

  $ curl --head -i https://support.numxl.com/hc/en-us/articles/215179386-Discrete-Fourier-Transform-DFT-Trigonometric-Representation
  HTTP/2 403
  date: Tue, 18 Jan 2022 22:10:20 GMT
  content-type: text/html; charset=UTF-8
  cf-chl-bypass: 1
  permissions-policy: accelerometer=(),autoplay=(),camera=(),clipboard-read=(),clipboard-write=(),fullscreen=(),geolocation=(),gyroscope=(),hid=(),interest-cohort=(),magnetometer=(),microphone=(),payment=(),publickey-credentials-get=(),screen-wake-lock=(),serial=(),sync-xhr=(),usb=()
  cache-control: private, max-age=0, no-store, no-cache, must-revalidate, post-check=0, pre-check=0
  expires: Thu, 01 Jan 1970 00:00:01 GMT
  x-frame-options: SAMEORIGIN
  expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
  report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=rfNv5cXYAcQsK6NsnTXbBVCEZuGDFuMlQgauwOoAI7crnAStCEkfe97yRy18g68qWfaChEQGrPWhnEH16HTs0BL2wT0hZRIVXrUK6d8l%2FQ42VvQXXBcqQzevmkBy1muGhDtu"}],"group":"cf-nel","max_age":604800}
  nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
  server: cloudflare
  cf-ray: 6cfb271b6be582f2-IAD

   

• Anuj

  • January 28, 2022 05:17

  Also facing the same issue. Any update?

• Brett Bowser

  • January 28, 2022 22:15

  Zendesk Community Manager

  Hey everyone!
  
  Thanks for taking the time to share this with us.
  
  We have a problem ticket created related to this issue so I will create a ticket for each of you and get it attached.

  You'll receive an email shortly stating your ticket has been created.
  
  Cheers!

• Scott Pontasch

  • March 16, 2022 20:42

  Hi Brett Bowser! We are seeing this same issue with one of our four support sites; could you include us on the ticket and make sure any updates get sent my way?

• Dave Dyson

  • March 17, 2022 01:51

  HI Scott, I'll create a ticket for you and alert our customer care team that you're experiencing this as well.
  
• Ryan Kite

  • May 18, 2022 03:18

  Still seeing 403 for any link or image pointing to our on Zendesk site when running audits with SERank, changing the UserAgent to GoogleBot makes no difference. What is the solution to correct this? 

  e.g. 

  

• Dainne Lucena

  • June 06, 2022 12:20

  Zendesk Customer Care

  Hi Ryan Kite
  
  I went ahead & created a ticket on your behalf as this would need troubleshooting. Please keep an eye out for our team's update regarding the ticket. Talk to you soon!

• Leo Cerda

  • July 21, 2022 09:17

  Hi, I was wondering if there was any update yet? I'm also receiving the same 403 error message on my website for any links to Zendesk.

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