403! Status Error when crawling our Zendesk website by "SERanking" SEO Software

8 Comments

  • mohamad

    I ran a curl command on one of our URL, and I got 403 code.

    $ curl --head -i https://support.numxl.com/hc/en-us/articles/215179386-Discrete-Fourier-Transform-DFT-Trigonometric-Representation
    HTTP/2 403
    date: Tue, 18 Jan 2022 22:10:20 GMT
    content-type: text/html; charset=UTF-8
    cf-chl-bypass: 1
    permissions-policy: accelerometer=(),autoplay=(),camera=(),clipboard-read=(),clipboard-write=(),fullscreen=(),geolocation=(),gyroscope=(),hid=(),interest-cohort=(),magnetometer=(),microphone=(),payment=(),publickey-credentials-get=(),screen-wake-lock=(),serial=(),sync-xhr=(),usb=()
    cache-control: private, max-age=0, no-store, no-cache, must-revalidate, post-check=0, pre-check=0
    expires: Thu, 01 Jan 1970 00:00:01 GMT
    x-frame-options: SAMEORIGIN
    expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
    report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=rfNv5cXYAcQsK6NsnTXbBVCEZuGDFuMlQgauwOoAI7crnAStCEkfe97yRy18g68qWfaChEQGrPWhnEH16HTs0BL2wT0hZRIVXrUK6d8l%2FQ42VvQXXBcqQzevmkBy1muGhDtu"}],"group":"cf-nel","max_age":604800}
    nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
    server: cloudflare
    cf-ray: 6cfb271b6be582f2-IAD

     

    0
  • Anuj

    Also facing the same issue. Any update?

    1
  • Brett Bowser
    Zendesk Community Manager

    Hey everyone!

    Thanks for taking the time to share this with us.

    We have a problem ticket created related to this issue so I will create a ticket for each of you and get it attached.

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

    0
  • Scott Pontasch

    Hi Brett Bowser! We are seeing this same issue with one of our four support sites; could you include us on the ticket and make sure any updates get sent my way?

    1
  • Dave Dyson
    Zendesk Community Manager
    HI Scott, I'll create a ticket for you and alert our customer care team that you're experiencing this as well.
    0
  • Ryan Kite

    Still seeing 403 for any link or image pointing to our on Zendesk site when running audits with SERank, changing the UserAgent to GoogleBot makes no difference. What is the solution to correct this? 

    e.g. 

    0
  • Dainne Lucena
    Zendesk Customer Care

    Hi Ryan Kite

    I went ahead & created a ticket on your behalf as this would need troubleshooting. Please keep an eye out for our team's update regarding the ticket. Talk to you soon!

    0
  • Leo Cerda

    Hi, I was wondering if there was any update yet? I'm also receiving the same 403 error message on my website for any links to Zendesk.

    0

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