Toggling Holds Between Multiple Calls on Talk


  • Official comment
    Jason Schaeffer
    Zendesk Customer Care
    Hi Tony, 

    At this time it is only possible to transfer the call, or to add the 3rd party to the current conversation. It is not currently possible to go back and forth from the initial caller to the party you are transferring to. I am happy to pass this feedback along for you. 

    Have a great day!

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