Toggling Holds Between Multiple Calls on Talk
We often will need to place a customer on hold and contact a third party. IWe can place the original caller on hold, but how can we toggle between the 2 holds? Often our 3rd party manufacturing partners have questions, and we have to check back in with the original caller. Is this possible? If not, we desperately need this functionality.
Official commentHi Tony,
At this time it is only possible to transfer the call, or to add the 3rd party to the current conversation. It is not currently possible to go back and forth from the initial caller to the party you are transferring to. I am happy to pass this feedback along for you.
Have a great day!
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