Agent Last Sign In Reporting

1 Comments

  • Chandra Robrock
    Community Moderator
    Most Helpful - 2021

    Hey Ria - I'm not sure if it's enabled for every Zendesk account yet (I think so?) but it sounds like their new Team Members page in Admin would help solve for what you're ultimately looking for. 

    I had similar pain points since our company utilizes Light Agent seats and have found that page to be really helpful since they started rolling out the preview. Even in this "preview" stage, you can filter the list of agents by their role and Last Sign In date. More info on their Help Center here

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