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Android Mobile SDK: Visitor info is not set in the offlineForm

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Alfredo Navarro

Posted Jan 23, 2022

Hello all,

I am wondering if there is a plan to support this in the near future. Currently, the Visitor Info is not set in the offlineForm with the Android SDK when using Anonymous (not JWT). It seems that this is a known issue: https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/android/known_issues/

Interestingly, doing the same with iOS is working perfectly fine and as expected. We are developing an App which obviously should run in both platforms with the same user experience and at the moment we have found such limitation which will limit us for Android users.

Thanks for the feedback and I wait for news regarding this topic.

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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hi Alfredo,
     
    There are no current plans to add this capability for Android.  Though we are working to have a more consistent experience between platforms in our newer SDKs for Zendesk Messaging.
     
    Best,

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