Matching tickets from different customers

2 Comments

  • Dan Nolan

    There's side-panel apps that can show the agent the user's other tickets, like Five Most Recent but what you really need to do is require info from the user to start a chat. The best way to stay organized with customer information is to enable the pre-chat form, and you can even customize it.

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  • Alexey Kir

    Hi Dan Nolan !

    Thank you for reply. "Five Most Recent" app work normally with customers without emails (I think no)?

    I'm looking to zendesk external_id  , but Zendesk doesn't give to me any cases about using external_in. "Just go to read manuals"

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