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Quite disappointed with Zendesk Support App

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AlMoahal AlHadith Co

Posted Jan 25, 2022

Quite disappointed with app. We are using multiple social media channels to receive customer messages. The app does not identify from which social media channel and on which post the customer comment is coming from.

We tried to use Zendesk web version on mobile but to our utter disappointment Zendesk web version does not have responsive design hence it becomes very hard to use web version on Zendesk on mobile.

As a high priority Zendesk should make the web version responsive and in parallel, update the mobile app.

 

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    Will Poon

    Zendesk Product Manager

    Hi there, thanks for your feedback, we're working to bring Messaging channel support to the mobile app later this year. You can sign up to our EAP here to get more details on this. https://support.zendesk.com/hc/en-us/community/topics/4409462347418-Zendesk-Support-EAP-New-Support-Mobile-App-Ticket-Details

    Thanks,

    Will

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