Departments Section on the Live Chat does not appear for TW(Tawaian)-CN(Chinese Simplified)-TH(Thailand) language

Answered

2 Comments

  • Sarah Darmawan
    Zendesk Product Manager

    Hi Ozge,

    Currently, the department names or IDs have to match; so if the enabled departments don't match the names, then the pre-chat form would not be able to show the option.

    One way to achieve localized department names is to set up a department for each supported language, then use the departments command to surface only their departments in the localized language.

     

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  • Ozge Bozdemir

    Hi Sarah,

    Thank you for your prompt response.

    I looked into it, but it wasn't a viable option for us because we don't use that web widget API communication. Based on https://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html, we use zopim code and zopim live chat function in our website. I tried sending the department name without the department id, but I am no longer able to see the departments drop down list. Because I only came across it for Tawaian, Chinese, and Thailand culture, I believe the main issue is linguistic in nature. Our Zopim live chat JS function works flawlessly in other languages such as en,german,arabic,japan, and so on.

    Could you look into the Zopim Code js function? The property is being used to define the departments.

    Is it possible to set the departments other than department.filter as a drop down list on the Zopim live chat?

    $zopim.livechat.departments.filter('1. 申請真實賬戶,2. 出入金, 3. 一般咨詢,4. 平台登入問題,5. 交易問題'); 

    That's how our code works. You can also see it by clicking on this link: https://www.thinkmarkets.com/tw/

    Best Regards,

    Ozge

    <script type="text/javascript">
     
    //<![CDATA[
       
     
    (function () {
     
    window.$zopim || (function (d, s) {
     
    var z = $zopim = function (c) { z._.push(c) }, $ = z.s =
     
    d.createElement(s), e = d.getElementsByTagName(s)[0]; z.set = function (o) {
     
    z.set.
     
    _.push(o)
     
    }; z._ = []; z.set._ = []; $.async = !0; $.setAttribute('charset', 'utf-8');
     
    $.src = '//v2.zopim.com/?29Xfw1WDOauCcS3Zp4mLQIwShtysDVQ1'; z.t = +new Date; $.
     
    type = 'text/javascript'; e.parentNode.insertBefore($, e)
     
    })(document, 'script');
     
    }());
       
     
    //]]>
     
    </script>
     
    <script type="text/javascript">
     
    //<![CDATA[
     
    (function(){
     
    $zopim(function(){
     
    $zopim.livechat.setLanguage('zh_TW');
     
    $zopim.livechat.setGreetings({online: '點擊進入在線咨詢', offline: '要諮詢問題?'});
     
    $zopim.livechat.badge.setText('點擊進入在線咨詢');
     
    $zopim.livechat.button.setPosition('br');
     
    $zopim.livechat.button.setPositionMobile('br');
     
    $zopim.livechat.window.setPosition('br');
     
    $zopim.livechat.window.setTitle('點擊進入在線咨詢');
     
    $zopim.livechat.window.setSize('large');
     
    $zopim.livechat.concierge.setName('在線咨詢');
     
    $zopim.livechat.concierge.setTitle('您好,請問有什麽可以幫到您的嗎?');
     
    $zopim.livechat.theme.setTheme('simple');
     
    $zopim.livechat.theme.setColor('#819a4e');
     
    $zopim.livechat.offlineForm.setGreetings('我們的的線上諮詢服務時間為中國時間周一至周五早上八點到晚上十點,請留下您要咨詢的問題和聯繫方式,我們會在工作時間內盡快聯繫您。');
     
    $zopim.livechat.prechatForm.setGreetings('歡迎使用ThinkMarkets智匯線上諮詢,我們的中文客服團隊將為您提供服務。');
     
    $zopim.livechat.departments.filter('1. 申請真實賬戶,2. 出入金, 3. 一般咨詢,4. 平台登入問題,5. 交易問題');
     
    $zopim.livechat.departments.setLabel('主題');
     
    $zopim.livechat.departments.clearVisitorDepartment();
     
    $zopim.livechat.badge.hide();
     
    $zopim.livechat.window.onHide(function(){ $zopim.livechat.badge.hide(); });
     
    $zopim.livechat.theme.reload();
     
    });
     
    }());
       
     
    //]]>
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