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Web SDK - only show certain groups as online.

Answered
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Jon Emmett

Posted Jan 27, 2022

We have multiple groups set up to filter from different pages.  The problem is if an agent is in multiple groups and is logged in then all the groups are logged in.  Is there a way to limit what group is online with the web sdk?  Even if the agent has multiple groups. 

Hopefully this is clearer than mud.. 

User1 is in group1, group2, group3, but user1 only wants to take chat for group2 and group3 today.. is there a way to limit that?

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    Eric Nelson

    Zendesk Developer Advocacy

    Hey Jonathan,

    From the research and testing I've done I haven't found a way to do this. Though I'm going to leave this open to see if anyone from the community has any ideas.

    Thanks!

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    Jon Emmett

    Hey Eric, I was afraid of that as it was my conclusion as well.. Thanks for looking and yes let's see what the masses say. 

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