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Rogue iframe in Chrome and Edge on Zendesk Support - stops selection of Views/Home/+Add

Answered


Posted Jan 28, 2022

Hi team,

We have an issue in Chrome and Edge, which presents as follows:
Users are unable to select elements in the top left corner of screen. Observe the cursor remains as a pointer, whereas a selectable element will produce a hand symbol.

Opening DevTools, I can see there is an iframe with id="web-messenger-container", which appears to be a Zendesk Sunshine? addin - https://docs.smooch.io/guide/web-messenger/ 



Hiding this iframe in Dev Tools lets the user select things underneath that iframe



How do we permanently disable this from loading?

 

 


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6 comments

image avatar

Ifra Saqlain

Zendesk LuminaryMost Engaged Community Member - 2022Most Engaged Community Member of The Year - 2021Community Moderator

Hello Rhys,

It's a backend issue, you can't do it by yourself, you need to contact Zendesk.

Thanks

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Hi, thanks for getting back to me. This post was option 2, so I'm likely going to go around in circles. Is this a known issue?

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image avatar

Ifra Saqlain

Zendesk LuminaryMost Engaged Community Member - 2022Most Engaged Community Member of The Year - 2021Community Moderator

For me... it's not a known issue :)

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I've had the same issue - what was the resolution for you Rhys?

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I ended up blocking the element using AdBlockPlus

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Damn, not ideal at all!

Thanks!

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