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Rogue iframe in Chrome and Edge on Zendesk Support - stops selection of Views/Home/+Add
Answered
Posted Jan 28, 2022
Hi team,
We have an issue in Chrome and Edge, which presents as follows:
Users are unable to select elements in the top left corner of screen. Observe the cursor remains as a pointer, whereas a selectable element will produce a hand symbol.
Opening DevTools, I can see there is an iframe with id="web-messenger-container", which appears to be a Zendesk Sunshine? addin - https://docs.smooch.io/guide/web-messenger/
Hiding this iframe in Dev Tools lets the user select things underneath that iframe
How do we permanently disable this from loading?
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6 comments
Ifra Saqlain
Hello Rhys,
It's a backend issue, you can't do it by yourself, you need to contact Zendesk.
Thanks
0
Rhys Edlin
Hi, thanks for getting back to me. This post was option 2, so I'm likely going to go around in circles. Is this a known issue?
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Ifra Saqlain
For me... it's not a known issue :)
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Jeremy Prestidge
I've had the same issue - what was the resolution for you Rhys?
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Rhys Edlin
I ended up blocking the element using AdBlockPlus
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Jeremy Prestidge
Damn, not ideal at all!
Thanks!
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